Privacy Policy

At Roby Casino, protecting the personal information of our players is a top priority. This Privacy Policy outlines our commitment to safeguarding privacy and explains how we collect, use, manage, and protect data. Understanding this policy ensures players are informed about their rights and our practices, creating a secure and trustworthy gaming environment for all our Australian patrons.

Information We Collect

To provide a comprehensive and secure gaming service, we gather specific types of information. This data is essential for account operation, transaction processing, and regulatory compliance. The information collected includes:

Personal Identification Data: Details provided during registration, such as name, email address, phone number, and date of birth to confirm eligibility (18+).
Verification Information: Documents required for Know-A-Customer (KYC) checks, which may include copies of a photo ID, proof of address, and proof of payment method ownership.
Financial Details: Information related to deposits and withdrawals, including payment method details. All transactions are processed securely.
Technical Information: Data collected automatically when the platform is accessed, such as IP address, device type, browser information, and login activity, which helps us ensure account security.
Communication Records: A record of interactions with our support team, including live chat transcripts and emails sent to support@robycasino.com, is kept to improve service quality.

How We Use Information

The data collected is used strictly for legitimate purposes related to providing our services. The primary uses of personal information are to:

Manage player accounts and provide access to our games and features.
Process deposits and withdrawals using methods like VISA, Neosurf, and various cryptocurrencies.
Verify identity and comply with our legal obligations under our Curaçao eGaming License (365/JAZ).
Communicate important information regarding account status, promotions, and updates. The Roby online casino is committed to transparent communication.
Monitor for and prevent fraudulent or prohibited activities, ensuring a fair and secure platform for everyone.
Enhance our services and personalise the user experience.

Roby Casino does not sell or rent personal information to third parties. We may share data with trusted partners only when necessary to deliver our services. These partners include:

Payment processing providers to facilitate secure financial transactions.
Game software providers to ensure seamless gameplay and resolve technical issues.
Regulatory and law enforcement bodies when required by law to comply with legal obligations or prevent crime.
Third-party service providers who assist with analytics, marketing, and customer support, all under strict confidentiality agreements.

Data Security Measures

We implement robust security protocols to protect all personal information from unauthorised access, alteration, or disclosure. Our security framework includes:

SSL Encryption: Secure Sockets Layer (SSL) technology is used to encrypt all data transmitted between the user’s browser and our servers.
Account Protection: We employ security features like two-factor authentication and conduct regular reviews of login activity to detect suspicious behaviour.
Internal Access Controls: Access to personal data is restricted to authorised personnel who require it to perform their duties.

Cookies and Tracking Technologies

Our platform uses cookies to improve functionality and the overall user experience. Cookies are small text files stored on a device that help us remember preferences, understand site usage, and deliver relevant promotional content. Users can manage cookie settings through their browser, but disabling them may affect the site’s performance.

Rights and Choices

Players have specific rights concerning their personal data. These rights allow for control over the information held. Players can:

Request access to the personal data we hold.
Ask for corrections to any inaccurate or incomplete information.
Request the deletion of personal data, subject to our legal and regulatory retention requirements.
Object to or restrict certain types of data processing. For any requests related to personal data, players should contact our support team. We also encourage all patrons to review our policies on the Roby responsible gambling page to understand all available tools for managing play.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify players of any significant changes through email or a notice on our platform. We encourage everyone to review this page regularly to stay informed.

Contact Us

For any questions or concerns about this Privacy Policy or how data is handled, please contact our support team via email at support@robycasino.com or through our 24/7 Live Chat service.